by Blakeh » Fri Apr 25, 2008 7:11 am
@Barmy: I don't find that The Ideal Copy is a rip-off at all. At times they are 5-10% over what Amazon might charge, but in most cases they are not outrageous.
And they're customer service is very, very good. A few years ago I purchased a "best Of" Shakespear's Sister CD + DVD set from them. The initial run of DVDs that shipped with the sets had a mastering problem that caused the audio to be out of sync with the video. I emailed Chris from The Ideal Copy right away and he did some checking for me. Turns out no on knew when (or if) a corrected version was going to be released (Warner UK never returned my emails).
Chris and I both forgot about it, until I got on a Shakespear's Sister kick last week. I emailed Chris (now remember, this was two years later) and asked him if I could still return the DVD for a new corrected version. Without hesitation he sent me a new DVD that worked perfectly (no charges, shipping or otherwise).
Try to get that kind of service out of Amazon! They definitely earned some points with me for service.
P.S. As I mentioned, The Ideal Copy is the cheapest U.S. source I've found for the box set, so I don't think they're ripping anyone off.